Service & Support

SMARTECH is here to serve our customers. Find answers, information and resources to help you with all your Mail, Process, Experience and Parcel. Browse the resources below or sign-in to submit a support request to our agents.

Smartech Service

We have assembled one of the industry’s largest national service teams with more than 70 staff on hand in Australia’s major capital cities to provide comprehensive service across our entire range of equipment and systems.

Our SMARTECH team is backed by reliable regional service dealers and supported by ‘next morning’ parts delivery via DropPoint, so you can be confident of prompt, reliable and efficient service, wherever you are in Australia, to keep your business running at its most productive.

Support for your mail-related solution

For faster service, please call 1800 422 349 or sign in to your MySmartech account to request help with:
  • Billing and Invoices
  • Supply Questions
  • Postage Funding Issues
  • Rate Updates
  • Repair or Technical Service

Phone Support for your Smartech Solution

The SMARTECH Business Systems Service team is committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access Onsite or Phone consultation, our Support Team is ready to help.

Fill out out a Service request below or call our Service Call Centre on 1800 422 349
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SMARTECH BUSINESS SYSTEMS is a leading provider of B2B Payment Platforms & E-Commerce solutions for Postal Systems, Mailing and Office Solutions, Wide Format Solutions and Print Finishing Solutions. We proudly service Fortune 500 companies and SME’s across Australia, New Zealand, Asia Pacific and North America.
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At SMARTECH, we are committed to ensuring every employee, customer, partner, and community we serve feels that connection and sense of belonging. Because connections matter.
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