Postal Rate Information

The latest news about the current Australia Post rates and insights on how the postage rate changes may affect your business. Get information and answers to many of the most common inquiries regarding Australia Post rates for mailing and shipping.

Welcome to the Australia Post Rates Resource Hub

For the most up to date information on Australian Post rate changes please click here.

Updates are in progress for your postage meter. Please connect you meter to ensure you have the latest rates and avoid undelivered mail, or charges for underpaid mail.

On your Meter select Menu > Online Services > Generic Call.

Postal Rate Change FAQ

Common rate change questions & answers
What is a rate update?
How do I install or download my rate update?
How can I determine if I have already downloaded the rate change?
Am I covered by a rate change protection contract? What if I didn't receive my rate update?
My mailing system is covered by online rate protection. How do I download the new rates?
I need to send a purchase order for my update. What do I do?
How is the rate table software in my mailing equipment updated?
What is rate change protection?
What is the best source of information about the USPS price changes?
To what address should I return my out-of-date rate updates?

Dimensional Weight FAQ

What is a dimensional weight?
Why is dimensional weight important?
How is dimensional weight calculated?
Which carriers use dimensional weight?
What changed June 23 2019?
What is considered a package?
To what address should I return my out-of-date rate updates?

Rate Change Support

Need help? You have options

1. Chat with the Quadient Virtual Assistant to find answers to your questions. Note: you may need to disable your browser's pop-up blocker and reload the page to allow the chat window to open.

2. Visit the SMARTECH Knowledgebase to find detailed instructions for every meter model.

3. Need to speak to someone? Our call centre is open Monday to Friday, 7 a.m. to 6 p.m. CST.
Please try to have as much of the following information as possible so we may find the answers you need and get you on your way:

  • Product Model Number
  • Meter Serial Number
  • Neopost Customer Number

Call 1800 636 7678 and follow the prompts for "Rate Change".

4. Submit an Online Support Request:

  • Sign in to MySmartech
  • Click the Help icon  in the upper right corner
  • Choose "Rate Change" as the topic
  • Fill out the form and submit your inquiry

Service & Support

SMARTECH is here to serve our customers. Find answers, information and resources to help you with all your Mail, Process and Printing needs. For faster service, please call 1800 422 349 or submit a support request below.