Postal Rate Information
Welcome to the Australia Post Rates Resource Hub
For the most up to date information on Australian Post rate changes please click here.
Updates are in progress for your postage meter. Please connect you meter to ensure you have the latest rates and avoid undelivered mail, or charges for underpaid mail.
On your Meter select Menu > Online Services > Generic Call.
Postal Rate Change FAQ
Dimensional Weight FAQ
Rate Change Support
Need help? You have options
1. Chat with the Quadient Virtual Assistant to find answers to your questions. Note: you may need to disable your browser's pop-up blocker and reload the page to allow the chat window to open.
2. Visit the SMARTECH Knowledgebase to find detailed instructions for every meter model.
3. Need to speak to someone? Our call centre is open Monday to Friday, 7 a.m. to 6 p.m. CST.
Please try to have as much of the following information as possible so we may find the answers you need and get you on your way:
- Product Model Number
- Meter Serial Number
- Neopost Customer Number
Call 1800 636 7678 and follow the prompts for "Rate Change".
4. Submit an Online Support Request:
- Sign in to MySmartech
- Click the Help icon in the upper right corner
- Choose "Rate Change" as the topic
- Fill out the form and submit your inquiry