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SMART Parcel Locker: Retail Solutions

Shoppers demand a seamless online and instore shopping experience. Smart Parcel Locker by SMARTECH offer a contactless, cost-effective solution that simplifies the retrieval and return process for online and in-store orders.

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Product Description

Flexible Configurations to Fit Your Retail Solutions

‍Deliver Differently: Click-and-Collect Reimagined.‍

Shoppers demand a seamless online and in-store shopping experience. As retailers seek competitive differentiation based on customer experience, convenience, and last-mile delivery cost improvement, Click-and-Collect has grown in popularity.

Smart Parcel Lockers by SMARTECH offer a contactless, cost-effective solution that simplifies the retrieval and return process for online and in-store orders. With Quadient Parcel Lockers, you will improve the customer experience while driving incremental revenue.

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Strengthen the customer experience

The Smartech Standard Parcel Locker provides an automated workflow to facilitate the package delivery and return process - from home delivery and C&C for retailers, to pick-up and drop-off (PUDO) automation for carriers. If you experience a high to mid-level volume of parcel deliveries and returns, incorporating an electronic parcel locker system into your workflow will remove constraints, freeing up time and space for a more organised package process. As shipping volumes grow, our parcel locker can evolve with your needs, thanks to its scalable column design.

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Future-proof your Click-and-Collect process

Make the retrieval of online orders faster, easier and more convenient. Branded notifications are sent via email or SMS to customers the moment their parcel is ready for retrieval. The easy-to-use software makes the experience both fast and error-proof – whether collecting a package or returning an order.

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Drive incremental revenue

Designate your retail location as a Click-and-Collect point to boost in-store traffic. As customers come to retrieve their orders, many will stay to browse the store, making additional purchases that will boost your bottom line. ‍

Improve employee efficiency, increase sales

Focus employees’ time on in-store engagement and driving additional sales, not package management. Boost inventory audits and online order fulfilment, saving staff time, thanks to a streamlined customer collection process.

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Seamless returns

Make returning items quick, easy and convenient and get inventory back on the shelves faster. With the Parcel Pending Standard and Lite Outdoor locker solutions, returns can be made 24/7 for added customer convenience.

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Easily scale as delivery volumes grow

Smart Parcel Lockers by SMARTECH seamlessly evolve with your business. Add additional locker columns or modules as needed for effortless scalability.

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SMARTECH Standard Indoor and Outdoor locker systems

Indoor and Outdoor locker systems

The Parcel Pending Standard Indoor and Outdoor locker systems enable large retailers to quickly and efficiently manage Click-and-Collect orders and returns. With the Standard solution, you will facilitate your parcel process by removing constraints due to high volumes of deliveries and returns to your retail location. The Standard Outdoor ensures orders can be collected or 24/7 for enhanced customer convenience. ‍

Lite Indoor and Outdoor Locker Systems ‍

The Lite Indoor offers a modular design, allowing you to configure your lockers to the shape and size you need. The Lite Indoor is battery-powered and requires no electrical hookup, giving you the freedom to assemble the lockers where and how you want. The Lite Indoor is battery powered and has a modular, scalable design that ensures easy adaption into any location.

The Lite Outdoor assures orders can be collected or returned 24/7 for enhanced customer convenience. As a battery-powered solution, no electrical hookup is needed. This ensures simplified integration within any outside environment without requiring special approvals or authorisations for installation.

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Optimise Your Parcel Locker

Beyond parcel delivery

Attract attention and increase foot-traffic in-store by providing exclusive offers to customers who opt for in-store parcel collection. Surprise customers with product samples, coupons, or special prize giveaways that are only available to customers when a Click-and-Collect purchase has been made.

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‍Integrate with ease

The Standard Parcel Locker Solution uses open APIs that smoothly integrate into your existing systems. Thanks to our dedicated professional service resources, we can provide a tailored integration to match your specific requirements. Utilising our web portal, you will have full visibility into locker use, dashboard personalisation, and full BI reporting capabilities.

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Intuitive touchscreen interface

The Smart Standard Parcel Locker by SMARTECH includes an integrated, easy-to-use touchscreen interface. Via the touchscreen, users are met with intuitive package delivery, retrieval, and return process. All parcels are securely stored within the lockers and require a custom pin entry code to open. You can also scan the barcode provided in the parcel pick-up notification. For any returns made via a Standard Locker, the process is just as simple-creating a convenient, user-friendly process.

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