SMARTECH Service Excellence: Australia’s Leading Business Support Team

At SMARTECH, service excellence isn’t just a promise; it’s our standard. We uphold across every corner of Australia and beyond. With a customer-first philosophy and a team of experienced professionals, we deliver more than just printing equipment; we provide end-to-end business solutions backed by responsive support, expert care, and long-term partnership.

We proudly serve Fortune 500 companies and SMEs across Australia, New Zealand, Asia Pacific, and North America, offering tailored solutions that drive efficiency, innovation, and growth. As a leading provider of industrial printing technologies, SMARTECH is trusted by B2B customers around the globe for our reliability, expertise, and commitment to excellence.

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Customer-Centric Philosophy

At SMARTECH, our consultative approach is centred on listening, learning, and providing tailored recommendations that align with your goals, workflow, and growth plans. Whether you're upgrading existing equipment, expanding into new markets, or streamlining production, every solution we provide is designed to deliver measurable value, improve efficiency, and support long-term success.

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Expert Sales & Account Management Nationwide

Our national team of account managers and sales professionals are not only knowledgeable, they’re committed to helping you find the right solution. Whether you're upgrading equipment or expanding capabilities, our experts guide you every step of the way.

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Reliable Technical Support Across Australia

With service technicians strategically located across Australia, SMARTECH ensures fast, reliable support wherever your business operates. Our technicians are highly skilled, responsive, and dedicated to maximising your equipment’s performance and uptime. When you partner with SMARTECH, you gain access to a nationwide team of experts with the technical knowledge, professional attitude, and hands-on experience needed to keep your machines running at peak efficiency. And when your service needs go beyond phone support, our technicians are ready to be on-site quickly, ensuring minimal disruption and maximum productivity.

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Australia’s Largest Service Team in Printing & eCommerce Market

SMARTECH proudly operates the largest and most responsive service team in the printing and eCommerce industry. Our reputation is built on a solution-focused approach, expert knowledge, and a commitment to customer success.

At the heart of our service excellence is our national call centre, staffed with professionally trained customer service representatives and technical coordinators who are ready to assist with everything from troubleshooting to scheduling on-site support. Whether you need help with equipment, software, or general inquiries, our team ensures every interaction is handled with efficiency, clarity, and care.

Our Service Coordinators work closely with our field technicians to ensure fast response times, seamless communication, and minimal disruption to your operations.

From Monday to Friday, 8:00am to 5:30pm, our helpdesk is available to provide:

• Real-time technical assistance

• Service scheduling and coordination

• Product and software support

• Customer account queries

With SMARTECH, you’re not just getting equipment, you’re gaining access to a nationwide network of experts dedicated to keeping your business running smoothly.

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Customer Satisfaction That Speaks for Itself

SMARTECH customers consistently commend our service quality, technician expertise, and smooth installation processes. Their testimonials reflect our commitment to thorough training, responsive support, and long-term customer success. After every installation or technical support visit, we send out a customer satisfaction survey to gather valuable feedback. We value every response; our clients’ insights help us maintain high service standards and continuously improve. Their feedback not only shapes our service delivery but also motivates our team to exceed expectations every day.

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What SMARTECH Customers Are Saying

                    We had an excellent experience with our parcel locker installation. The entire process was smooth and well-coordinated, from initial communication to final training. The team was highly responsive, communicative, and went above and beyond to address all our questions and needs. The service technicians were professional, knowledgeable, and provided thorough training. Overall, it has been a very positive experience working with SMARTECH.

- TAFE NSW – Wollongong

                   We recently had the IX-7 series postage installed. Overall, our experience with SMARTECH has been excellent. Our account manager has been a pleasure to work with. The installation process was smooth, and the training provided by the service technician was efficient and informative. We highly recommend SMARTECH’s service. We've consistently had positive experiences with the team, and on the rare occasions when issues have arisen, they were resolved promptly and effectively.

- Australian Unity

                    We recently had the comb binding machine installed and have been very pleased with the entire process. SMARTECH’s technician - Scott, has been a true asset to the company, we wish him all the best in his upcoming retirement.

On the other hand, the equipment quality is exceptional, the installation process was seamless, and the training provided was thorough and effective. Our SMARTECH account manager has been excellent to work with. Overall, the council is very satisfied.

- Cessnock city council

                We had the HP latex 630 and HP latex 630W printer installed along with Onyx Thrive software. Both machines look and print incredibly. Software is a game changer for our business. SMARTECH account manager is fast, reliable and very transparent in communication on all stages. We are very satisfied with the installation with training provided, it is very information and hands on, exactly what we needed. The technician was very knowledgeable, and all questions were answered with ease and no doubts. We highly recommend SMARTECH as a equipment and service provider.

- Wolfpack Print

               I am writing to compliment the wonderful Heather on the service desk who spoke with me at length this afternoon (22 minutes) to sort out tech issues with our franking machine. She was knowledgeable, patient, kind, and a wonderful problem solver. There were many steps – low credit, cleaning issues, and an out-of-date ink cartridge. But Super-Heather knew what to do! What an asset you have her!

- Catherine HENRY LAWYER

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Connect with SMARTECH Today!

Interested in learning more about our service capabilities? Our experienced team is ready to provide expert guidance and tailored recommendations to support your production needs. Whether you're exploring new equipment or seeking technical support, we’re here to assist.

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Phone: 1800 422 349

Email: ebusiness@smartech-aust.com

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