What Sets SMARTECH Apart as One of Australia’s Best Workplaces
Our Commitment to Excellence Starts Within
At SMARTECH, we believe that a strong company culture rooted in integrity, innovation, service, and collaboration is the foundation of long-term success. Our workplace is designed to foster positivity, personal growth, and employee well-being in a supportive and dynamic work environment.
We invest in our people through continuous learning, professional development, and a culture that empowers every employee to reach their full potential. Our vision is to be the most trusted supplier of large-format printing, mailing equipment, and parcel locker solutions for enterprise, government, and postal authorities.
From wide-format printers to scalable eCommerce technologies, our success is powered by a team that is engaged, empowered, and united in delivering smart solutions that help businesses thrive.
Focus on Employee Development & Satisfaction
We prioritise employee growth and satisfaction as key drivers of our workplace culture. We are committed to fostering professional development and creating opportunities for meaningful career progression.
Annual Employee Satisfaction Survey
SMARTECH conducts an annual Employee Satisfaction Survey, ensuring continuous feedback and improvement. In the 2025 survey, we achieved a 96% completion rate, with 90% of employees affirming alignment with their career goals and 99% feeling supported by their teams and managers. These results reflect our commitment to a collaborative, growth-oriented workplace.
SMARTECH Named Employer of Choice in Consecutive Years: 2023 and 2024
SMARTECH has been officially recognised as an Employer of Choice in the Australian Business Awards for both 2023 and 2024, highlighting the company’s commitment to building a high-performing, people-first workplace culture.
This prestigious award celebrates organisations that excel in employee recruitment, engagement, and retention, and SMARTECH’s back-to-back wins reflect its ongoing dedication to creating an exceptional work environment.
“It is a great privilege to know that SMARTECH Business Systems is one of the best employers in Australia and a great place to work. Our company has a clear vision, supported by an outstanding leadership group, who are committed to putting both customers and employees first.” Vincent Nair, Executive Chairman and CEO of SMARTECH.
Growing Together Through Transparency, Inclusion & Accountability
Our strategic foundation is built on three core pillars: Transparency, Inclusion, and Accountability. These principles guide every decision and are deeply embedded in our executive leadership, ensuring clarity and alignment across all departments.
We're committed to investing in our people. We support continuous learning through initiatives such as on-the-job training, tuition reimbursement, coaching and mentoring, and online learning platforms. These programs not only enhance employee development but also improve productivity and service delivery, ultimately driving shareholder value.
To support high performance, we’ve implemented structured HR strategies including targeted recruitment, regular performance and merit reviews, and a culture of recognition through our performance appraisal system.
We also celebrate excellence through initiatives like the President’s Club, which rewards top sales performers with an all-inclusive vacation for themselves and their partners. Additionally, our Innovation Champions program identifies and nurtures top talent, offering advanced training and mentoring to accelerate career growth.
Employee health and safety remain a top priority. We provide comprehensive support, including monthly travel allowances, COVID and flu vaccination programs, daily health checks, remote work options, and regular risk assessment training. Our policies and procedures ensure a safe, respectful, and inclusive workplace for all.
Investing in People, Delivering Success
At SMARTECH, our culture of innovation, diversity, and collaboration is the foundation of our success. We invest in continuous learning and career development, while measuring progress through employee engagement, retention, and diversity benchmarks. Alongside strong financial governance and service excellence, this commitment ensures operational efficiency and customer satisfaction. Above all, we believe that investing in our people is the key to sustainable growth and long-term success.
