Customer Support

Support for your mail-related solution

service and support

Submit a support request.

For faster service, please call 1800 422 349 or sign in to your MySmartech account to request help with:

Billing and Invoices
Supply Questions
Postage Funding Issues
Rate Updates
Repair or Technical Service

Login Now

Contact Us

Contact Us

Contact us
office icon

Smartech Near You

Smartech Near You

Find your local office for service and inquiries.

Find location
Smartech faq icon

Mailing Solutions FAQ

Mailing Solutions FAQ

Answers to common inquiries regarding postage accounts, invoices and more.


Smartech Service

Smartech Service

We have assembled one of the industry’s largest national service teams with more than 70 staff on hand in Australia’s major capital cities to provide comprehensive service across our entire range of equipment and systems.

Our Smartech team is backed by reliable regional service dealers and supported by ‘next morning’ parts delivery via DropPoint, so you can be confident of prompt, reliable and efficient service, wherever you are in Australia, to keep your business running at its most productive.

Service Support

Phone Support for your Smartech Solution

Smartech CXM team

The Smartech Business Systems Service team is committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access Onsite or Phone consultation, our Support Team is ready to help.

fill out out a Service request below or call out Service Call Centre on 1800 422 349

Service team

Contact our support team by selecting a region below:

Submit a service request below

Name of the business you represent

We’ve Got Asia-Pacific and North America Covered

SMARTECH has offices located throughout Asia-Pacific and North America allowing us to conveniently service the region.

Contact your nearest SMARTECH office to discover how our technology solutions can transform your business.


Level 4, Suite 3
12 Mount St, North Sydney
NSW 2060 Australia

1800 422 349

Hong Kong

Suite 1902,
19/F 88 Hing Fat Street,
Tin Hau, HongKong


178 Paya Lebar
Road, #04-02,
Singapore 409030


Suite C-11-2 Level 11
Wisma Goshen, Plaza Pantai
No.5 Jalan 4/83A off Jalan Pantai Baru
59200 Kuala Lumpur Malaysia


Unit 1307, 13/F
No. 22 Jianguomenwai Ave
Chaoyang District,
Beijing, PRC22131307


5321 Industrial Oaks
Suite 111
Austin Texas USA

NSW Offices

Unit 1, Block Q Regents Park Estate, Princes Rd East, Regents Park
NSW 2143, Australia

1800 422 349

VIC Office

69-71 Macbeth Street,
Braeside, VIC, 3195,

1800 422 349

QLD Office

2/36 Turbo Drive,
Coorparoo QLD 4151,

1800 422 349

WA Office

9 Millrose Drive,
Malaga WA 6090,

1800 422 349

SA Office

24 Blenheim Street,
Adelaide SA 5000,

1800 422 349



A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire



8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate